1. Agreement to Terms:

By accessing and using www.skinloop.shop  (“the Website”), you agree to adhere to and be bound by these Terms and Conditions of Use. If you do not agree with these terms, you are advised not to use the Website. You must be at least 18 years old to access our services. By using the Website, you confirm that you meet the minimum age requirement.

2. Description of Our Services:

 www.skinloop.shop operates as an online platform for the trading of digital items, specifically “skins”. We are the sole vendor on this platform. Platform members are allowed to purchase skins. Registering an account is mandatory to access our services.

3. Eligibility and Account Registration:

For service access, account creation is required. Account registration is free of charge. You must acknowledge and agree to the Terms and Conditions and comprehend the cancellation policy. We reserve the right to reject registrations without explanation. You can update or supplement your profile information anytime.

Registration is open to individuals who are 18 or older and have full legal capacity. Registering accounts for others without their consent or using multiple accounts per person is prohibited. We may require proof of identity or legal status for service access.

You must provide complete and accurate registration information and keep it updated.

You are responsible for the security of your account details and password and all activities under your account.

The Website and its services are not intended for use in jurisdictions where the offering, sale, purchase, or delivery of digital items would violate applicable laws, regulations, economic sanctions, or export control restrictions. We reserve the right to refuse registration, suspend or terminate accounts, decline transactions, or restrict access to the Website where required to comply with applicable legal or regulatory obligations.

4. Consumer Right of Withdrawal – Cancellation Policy for Distance Contracts:

Where applicable under mandatory consumer protection laws, consumers may have the right to withdraw from this contract within fourteen (14) days without giving any reason. To exercise this right, You must notify Us at [email protected] with a clear statement of Your decision to withdraw before the applicable withdrawal period expires.

For digital products, if You expressly request immediate delivery during checkout and acknowledge that You will lose Your right of withdrawal once delivery begins, Your right of withdrawal shall cease upon the commencement of delivery, to the extent permitted by applicable law.

Nothing in these Terms limits or excludes any mandatory consumer rights that cannot be waived under applicable law.

5. Purchase Terms:

If You want to buy skins, You must first place the desired item in Your shopping cart and confirm the transaction by clicking on “Checkout”. During the checkout process, Your payment information is securely transmitted to our third-party payment service provider.

Payments are accepted in Euros (EUR). All prices displayed on the Website include all applicable mandatory taxes and fees.

Payment information provided must be accurate, complete, and valid.

Purchased skins are delivered electronically through the Steam trading system using the Trade URL associated with Your account. You are responsible for providing and maintaining a valid Trade URL and ensuring that Your Steam account is able to receive trade offers.

Skin delivery is typically completed within a few minutes after successful payment, but may take up to 24 hours in exceptional circumstances due to Steam service availability, technical issues, trade restrictions, verification procedures, or other operational reasons. If We are unable to complete delivery within this period due to circumstances within Our reasonable control, You may contact [email protected] for assistance.

You are prohibited from distributing or publicly reproducing content of the Website or of other users unless such distribution or public reproduction is expressly permitted as part of the normal use of the Website.

If We have reasonable doubts about the legality of a transaction or the identity of the customer, We reserve the right to suspend the transaction until the relevant circumstances have been clarified or, where appropriate, cancel or reverse the transaction if We become aware of circumstances indicating that it is unlawful.

6. Limitations of Liability:

Our liability is within legal boundaries, except as noted: We are not liable for data loss that could be prevented by regular backups. We do not accept liability for atypical or unforeseeable damages, nor for damages unrelated to our contractual duties. Liability under the Product Liability Act is unaffected. We are not responsible for harm or data misuse due to third-party apps.

7. Rights of Use and Content Responsibility:

You bear full responsibility for rights of use and content in your account. If third-party claims arise from your rights of use, you must indemnify us from all liability and related costs, including legal fees, immediately. We will inform you about such claims and provide you with defense opportunities. You are also liable for claims from unlawful content, regardless of the author. You are responsible for your posts, comments, and profile content, especially for their accuracy. Using third-party apps with the Website is at your own risk. Do not allow third-party access to your account or conduct transactions on behalf of others.

8. Contract Termination:

Either party may terminate the contract immediately for valid reasons. Grounds include serious breaches of these Terms, false information, or illegal content. Termination is also viable for suspected misuse of access data.

9. Data Protection:

Our data collection is designed to provide a secure, efficient, and user-friendly service. Our Privacy Policy contains detailed information on data protection and security.

10. Refund Policy

We are committed to providing high-quality digital items and reliable customer service. If you experience an issue with a purchased skin or its delivery, you may contact us within 14 days of the relevant purchase to request assistance or, where applicable, a refund.

Refund Eligibility

To be eligible for a refund, you must contact us within 14 days of the relevant purchase. Your refund request should include:

• The reason for the refund request.
• Details of the relevant purchase or transaction.
• Any information that may assist us in investigating the issue.

We will review your request and make reasonable efforts to resolve any issue relating to the purchased skin or its delivery.

Review Process

Upon receiving your refund request, we will review the circumstances of the purchase, delivery records, transaction information, and any other relevant details to determine whether a refund is appropriate under these Terms.

Refund Approval

If your refund request is approved, the refund will be issued to the original payment method. Approved refunds will be processed within 5–10 business days. The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

Exceptions

Refunds may not be available where, in accordance with applicable law, You expressly requested immediate delivery of a digital product during checkout, acknowledged that You would lose Your right of withdrawal once delivery began, and the skin has been successfully delivered to Your designated account.

Refunds may also not be available where the purchase has otherwise been completed in accordance with these Terms and applicable law.

11. Platform Functionality and Rights Transfer:

We reserve the right to modify or discontinue certain platform functions. We may also transfer our contractual rights and obligations to a third party with a four-week notice. Following such a notice, you have the right to terminate your user agreement immediately.

12. Disputes and Chargebacks:

If You experience any issue with a purchase, payment, or the delivery of a skin, You agree to contact Us at [email protected] before initiating a chargeback or payment dispute with Your payment provider. We will make reasonable efforts to investigate and resolve the matter promptly.

By initiating a purchase on the Website, You confirm that You are the authorized holder of the payment method used and that all payment information provided is accurate and lawful.

If a chargeback or payment dispute is initiated, We reserve the right to suspend the processing of the affected order, temporarily restrict access to Your account, or suspend further transactions until the dispute has been resolved.

We may provide relevant transaction records, order details, delivery confirmations, Steam Trade Offer records, communications, and other evidence to the payment provider or financial institution in connection with the investigation of a payment dispute or chargeback.

Where a chargeback is found to be fraudulent, abusive, or otherwise unjustified, We reserve the right to refuse future transactions, suspend or terminate the associated account, recover any outstanding amounts permitted by applicable law, and take any other action reasonably necessary to protect Our legitimate business interests.

Nothing in this Section limits any mandatory consumer rights or remedies available under applicable law.

13. Governing Law and Amendments to These Terms:

Our contractual relationship and these Terms and Conditions are exclusively governed by the laws of Bulgaria. Consumer protection laws of your habitual residence apply if they offer greater protection.

We reserve the right to amend or update these Terms and Conditions at any time. Any changes will become effective upon publication on the Website unless otherwise required by applicable law. Continued use of the Website after such changes constitutes acceptance of the updated Terms.